- Many teachers who logged into the portal reported discovering discrepancies in their personal information.
- Teachers claimed that key details retrieved from the database, including their dates of birth, dates of employment, and dates of joining the scheme, did not match their official employment records.
- The directive, contained in TSC Circular No. 11/2026 dated 9 July 2026, was marked “URGENT”
Teachers across the country have raised concerns over alleged anomalies in their pension records after the Teachers Service Commission (TSC) directed all teachers to urgently register on the Public Service Superannuation Fund (PSSF) Member Self-Service Portal.
The directive, contained in TSC Circular No. 11/2026 dated 9 July 2026, was marked “URGENT” and instructed Regional, County and Sub-County Directors to ensure all teachers were enrolled on the portal without delay.
The circular is part of the government’s efforts to digitise pension management under the Public Service Superannuation Scheme (PSSS), allowing teachers to access, monitor and update their pension records online.
However, as teachers logged into the portal, many reported discovering discrepancies in their personal information. Numerous teachers claimed that key details retrieved from the database, including their dates of birth, dates of employment, and dates of joining the scheme, did not match their official employment records.
Screenshots circulating on social media showed teachers questioning why several accounts appeared to have identical dates of joining the scheme, while others reported completely incorrect dates of birth.
One teacher wrote, “Date of birth incorrect,” while another observed, “Looks like everyone has the same date of joining scheme.” The claims have sparked concern that the portal may contain data synchronisation errors or incomplete records.
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The urgency of the circular has also left many teachers puzzled, with some questioning whether the exercise is linked to retirement benefits.
“There’s another manual form we’re urgently instructed to fill, making us wonder if this is claiming our retirement benefits,” one teacher commented on social media after the circular was shared.
Others called on TSC and the Public Service Superannuation Fund administrators to clarify the purpose of the exercise and address the reported anomalies before teachers complete their registration.
According to the circular, the Public Service Superannuation Scheme transitioned teachers and other public servants from the former non-contributory pension system to a Defined Contribution Scheme, where both the employer and employee make regular pension contributions throughout the employee’s service.
TSC notes that although teachers constitute the largest membership of the PSSF—about 334,442 members—only about 20,000 teachers had updated their details on the Member Self-Service Portal by the time the circular was issued. The Commission warns that failure to update personal records may hinder teachers from monitoring their pension savings and could delay the processing of retirement benefits upon exit from service.
As the registration exercise continues, teachers are urging the Commission to provide guidance on correcting inaccurate records to ensure their pension information reflects their actual employment details before the system is fully implemented.
By Kimtai Cherongis
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