- Teacher trainees have urged KNEC to address recurring technical glitches that continue to disrupt digital examinations across training institutions.
- They say repeated system failures prevented some candidates from completing their examinations, raising concerns over fairness and reliability.
- The trainees want stronger examination servers, better technical support and fair remedies for candidates affected by system disruptions.
Teacher trainees have called on the Kenya National Examinations Council (KNEC) to urgently address recurring technical failures that they say continue to disrupt digital examinations across teacher training institutions.
The trainees expressed concern over repeated system glitches experienced during both school-based and summative assessments, saying the challenges have unfairly affected candidates’ performance and undermined confidence in computer-based examinations.
According to the trainees, the recent examination period was marred by technical problems that saw many candidates unexpectedly logged out of the examination platform.
They noted that the Mathematics paper was among the most affected, with several trainees unable to continue their examinations after exhausting the maximum number of login attempts.
Trainees seek reliable digital examinations
They argued that examinations should measure candidates’ knowledge, skills and competence rather than the reliability of technology, insisting that no trainee should lose marks or fail to complete an examination because of system failures beyond their control.
The trainees are now urging KNEC and institutions administering digital assessments to strengthen and comprehensively test examination servers before every assessment to minimize technical disruptions.
They also want examination centres equipped with stable internet connectivity and reliable backup systems to ensure uninterrupted examinations.
Call for fair remedies
In addition, the trainees have called for a review of the current login policy to allow candidates affected by genuine technical failures to resume their examinations without penalty.
They further want immediate technical support available during examinations to resolve system issues as they arise.
The trainees also urged KNEC to investigate all reported incidents and provide fair remedies to affected candidates, including rescheduling examinations or allowing those whose tests were interrupted to complete their papers where appropriate.
While acknowledging that digital assessment is a positive step towards modernizing examinations, the trainees maintained that its success depends on fairness, reliability and equal access for every candidate.
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They appealed to KNEC to take decisive action to prevent future disruptions and restore confidence in computer-based examinations, emphasizing that a fair examination system is every trainee’s right and that technology should enhance learning rather than become a barrier to academic success.
By Jeff Kirui
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