SHA launches one-month nationwide outreach to resolve members' health insurance challenges

The Social Health Authority (SHA) will conduct a month-long nationwide outreach exercise to help Kenyans address challenges affecting their social health insurance accounts.

The exercise, scheduled to run from November 16 to December 15, 2026, will involve field visits across the country, giving members an opportunity to access assistance and obtain clarification on their health insurance obligations.

In a public notice issued on Wednesday, November 11, SHA said the initiative was intended to improve access to its services by bringing officers closer to communities and providing direct support to members of the public.

The authority said the exercise would focus on helping Kenyans complete membership registration, add eligible dependants, verify their contribution records and resolve discrepancies in their accounts.

Members with outstanding contributions will also receive assistance in understanding their payment status and identifying ways of settling pending obligations.

Employers will also be targeted, with SHA officers expected to provide guidance on registration requirements, enrolling employees, making statutory deductions and remitting contributions within the required timelines. The authority said the outreach would also offer an opportunity to address payment and account-related challenges facing employers.

Kenyans struggling to meet their contribution obligations will be sensitised on available payment arrangements, including the Lipa SHA Pole Pole facility, which allows members to pay their contributions in instalments. SHA said the initiative would help members understand the available options and make informed decisions on maintaining their health insurance contributions.

The authority cautioned the public against making payments to individuals purporting to be its officers during the exercise. It said all authorised personnel would be required to carry official staff identification badges, and urged members to verify the credentials of officers before engaging with them.

SHA emphasised that all payments must be made exclusively through its approved official channels.

It urged Kenyans to take advantage of the nationwide visits to update their records, address pending issues and ensure their membership details are accurate.

Members requiring additional assistance can reach SHA through its toll-free number 147 or access its services through the official website, www.sha.go.ke.