By Education News
Commissioners from the Teachers Service Commission (TSC) have embarked on a countrywide collection of views from stakeholders in the teaching service in a bid to steer service re-engineering.
The Commissioners will basically collect views on everything about teachers, secretariat staff work environment, workability of policies and what need to be reviewed regarding the service.
In a circular dated June 16th, 2022 signed by the Director of Administrative Services Ibrahim Mumin, the Commission had asked all Regional and County Directors to collect information from staff in all sub-counties, key stakeholders and teachers within their jurisdiction on how the Commission can improve its service delivery on its functions and critical business.
The Circular, which was also copied to the Commission Secretary and Chief Executive Officer (CEO) Dr. Nancy Macharia, gave the TSC Regional and County Directors up to June 29th, 2022 to complete the exercise.
The identified functions and critical business processes that the Commission identified as critical to its operations and which views are supposed to be collected include; registration, recruitment, transfer and promotion of teachers; adjustment of payroll on promotion, payment of arrears, management of teacher discipline (determination and review), processing of benefits on exit from service, review of teaching standards, enforcement and compliance, customer experience and handling of complaints.
The Commission automated some of its processes including registration, recruitment, promotion and transfer of teachers though according to the Commission in the Circular, some emerging issues in the implementation and the dynamic nature of quality services has necessitated the need for continuous improvement.
