TSC has introduced a digitalised registration process and clear guidelines for teachers to access medical services across 9,000 hospitals.
Teachers across Kenya now have a simplified and fully digital process to enrol and access health services under the Social Health Authority (SHA), following the official signing of the new medical agreement between the Teachers Service Commission (TSC) and all unions, including KNUT, KUPPET, and KUSNET, on November 10, 2025, at Safari Park Hotel, Nairobi.
Under the Public Officers Medical Scheme Fund (POMSF), this arrangement introduces self-registration, real-time verification, and automated admission procedures, allowing teachers and their dependents to receive care efficiently and without bureaucratic delays.
Acting TSC Chief Executive Officer Dr Evelyn Mitei said the new onboarding process represents a technological leap for the teaching profession.
“SHA under POMSF now has three means of onboarding: web self-registration, USSD self-registration, and assisted enrolment,” Dr Mitei stated, quoting directly from the official presentation.
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She explained that teachers can now register through multiple options, depending on accessibility.
“On your web browser, open the SHA website — https://sha.go.ke then click on register and start the registration process,” she said.
“Alternatively, dial *147# on your mobile device and accept the SHA terms and conditions.”
Assisted registration will be available at SHA branches, Huduma Centres, and TSC County and Subcounty offices, ensuring inclusion for teachers across all regions.
Dr Mitei emphasised that the system uses biometric and OTP verification to eliminate fraud and enhance the accuracy of member identification.
“All scheme beneficiaries shall access services on a fee-for-service basis within their limits, which are on a family-shared model,” she noted.
The Commission also provided clear guidance on eligibility for dependents.
“Declared spouse and children up to 21 years of age are covered; dependents up to 25 years if in full-time post-secondary education, and persons with disabilities with no age limit,” Dr Mitei quoted.
The automation of claims, admission, and discharge processes ensures faster approvals and reliable service continuity for teachers.
“This process has been fully automated — no human interface,” Dr Mitei said. “It ensures fairness and transparency.”
The agreement, signed between TSC and all teachers’ unions, including KNUT, KUPPET, and KUSNET, ensures that no teacher is left behind as Kenya’s education sector embraces digital health transformation.
By Joseph Mambili
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