Retired civil servants including teachers who have not officially registered themselves online with the National Treasury, stand to lose their monthly pension from the end of this month.
The National Treasury has confirmed the suspension of the monthly pension payments from the July 2025 payroll for all retirees, dependents, and guardians who failed to complete the mandatory online pensioner self-registration exercise. This action follows the conclusion of a registration drive that began on 5th December 2024 and was extended until 21st July 2025.
In an official internal communication from the Pensions Department under the National Treasury, the Government stated:
“This necessary action was taken to maintain the integrity and accountability of our pension system.”
Affected individuals have been advised to regularize their records by registering on the self-service portal hosted on the e-Citizen platform under the Pensions Department or by seeking assistance from designated government offices including Huduma Centres, Bima House, or accredited agents.
The suspension, however, has caused distress among some pensioners, with cases now emerging of individuals whose livelihoods have been disrupted. One such case is that of Francis Kikwai, a retired civil servant from Bomet County, who is now grappling with financial hardship after learning that his July pension had been unexpectedly halted.
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Kikwai recounted his experience after visiting Imarisha Sacco’s Bomet branch, only to be told he was not on the payroll.
“I am currently in distress,” he said, describing how he was left without means to buy food or travel to Nakuru to reunite with his child.
His plight is further worsened by a medical emergency. As a diabetic patient, he is scheduled for a critical echocardiogram at AGC Tenwek Hospital on August 10.
“Without funds, I may miss a life-saving medical procedure,” he explained.
Kikwai fears that fraudulent activity may have led to the stoppage of his pension, suggesting someone may have submitted a forged death certificate.
“I urge the authorities to confirm I am alive and update my records so I can enjoy my pension,” he pleaded.
The National Treasury has urged affected individuals to reach out via official channels, including WhatsApp, call centres, and social media; for support and resolution
The National Treasury emphasized the importance of accurate information and professionalism in addressing such cases.
“Let us remain committed to serving with professionalism and integrity,” the statement concluded.
By Cornelius Korir
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